What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! In some limited instances, we are able to cancel orders IF they are not shipped or fulfilled.
However, if you have already received a notification that your order has been fulfilled and shipped, we are NOT able to cancel it.
Is local pick up available?
Local pickup is ONLY available for customers in and around Tulsa, OK area. Once an order is placed, the customer is responsible for contacting us to arrange pickup time and date.
If "cash at pick-up" is selected, the customer has 7 days to make pick up arrangements. After 7 days, items will be placed back into inventory.
Do I have to use my entire gift card at one time?
No. Gift card balances can be used towards multiple purchases.
How long is my gift card/store credit valid?
All gift cards and store credits are valid for a year after their creation.
Why did I receive a refund for the item I purchased?
On occasion, an inventory discrepancy has been discovered after an order has been received. If a refund is issued, it is likely that the product you purchased was out of stock at time of purchase. Inventory is recounted on a regular basis to guard against issues such as this. Additionally, we have implemented new systems to guard against such errors. However, technical glitches, human error, and other factors may result in a rare discrepancy. We apologize for any trouble along these lines.
Why did my items disappear from my cart?
Once an item is added to your cart, it is reserved for 5 minutes. If checkout is not completed within this time frame, the items will remain in the cart for 14 days unless they sell out. In this case, items will disappear from the cart and no longer be available to purchase.
Where are size charts located?
Please refer to the individual size charts located under each product "size guide". Additionally, please refer to this page for help with obtaining your measurements.
When will you have new items available?
We work overtime to produce beautiful, fresh items several times a year. During this time, popular items are often restocked. There is not a specific timetable for when items will be restocked or for when new inventory will be added to the website. Once a shipment is received, measurements and photos will be gathered for the website. This can take several days. Other times, we are able to release new items fairly quickly. Check back often or follow us on Instagram and/or Facebook for news about upcoming items. Email notifications will also be sent to those who are on the 'NUGGLES mailing list.
Shipping, Returns & Exchanges
Most orders will ship via USPS. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
We ship to select countries. If you do not see a rate calculated for your location, please contact us.
Can I combine shipping for multiple orders?
No. Shipping charges are assigned to each order.
Do you make exceptions for returns of sale/clearance items?
No. Sale and clearance items are NOT eligible for returns, refunds or exchanges. See full return policy here.
How do Returns work?
Visit the Self-Serve Return instructions here.
Once your return is approved, you will get a confirmation email with a FREE return shipping label.
What if the item I purchased is defective or damaged?
On occasion, a defective or damaged item may be shipped out to our customers. In the event that your item is damaged or defective, 'NUGGLES will either 1) send you a return shipping label to send the defective item back to our warehouse AND will send you a new non-defective item. Or 2) 'NUGGLES may allow you to keep the defective item AND send you a new non-defective item. 'NUGGLES reserves the right of choice for how defective items will be handled.
In the event that the item is sold out, 'NUGGLES will assess customers preference for another product OR they will issue a store credit for the amount of the defective item.
Can I just exchange my item?
You will need to submit a return via your customer account.
Once your return is received, we will issue a store credit that can be utilized to purchase a different size or color.
We do not do manual size or color exchanges. Customer must follow above process to receive exchange item. Customer is responsible for shipping fee of new order.
How will I receive my money back for my return?
All returns are processed utilizing a store credit. No refunds are issued. Store credit will be issued once items are received back in warehouse and assessed for policy violations.
Please remember, if you have a return center policy violation you will be charged $10 for the violation. This amount will be deducted from the store credit amount owed back to you.
I received my item as a gift during the Holidays. Is my return window extended?
Items purchased during Black Friday through End of Year, will be eligible for returns through January 31st. Please note, these items still need to meet return parameters (e.g. no returns on clearance items).
My package is LOST!
On occassion, shipments will get lost in transit to their destination. Once an item leaves our warehouse, we have no control over the package. Please visit our Lost Packages page for more info.