Q: Can I combine shipping for multiple orders?
A: No. Shipping charges are assigned to each order.
Q: How can I return item(s) that didn't work for me?
A: Our full return policy can be found here.
Q: Is "Local Pickup" available?
A: Local pickup is ONLY available for customers in and around the Tulsa, OK area. Once an order is placed, customer must contact 'NUGGLES to arrange pickup time/date. If "cash at pick-up" is selected, customer has 7 days to make pick-up arrangements. After 7 days, items will be placed back into inventory.
Q: Do I have to use my entire gift card at once?
A: No. Gift card balances can be used toward multiple purchases.
Q: How long is my gift card/store credit valid?
A: All gift cards and store credits are valid for a year after their creation.
Q: Why did I receive a refund for the item I purchased?
A: On occasion, an inventory discrepancy has been discovered after an order has been received. If a refund is issued, it is likely that the product you purchased was out of stock at time of purchase. Inventory is recounted on a regular basis to guard against issues such as this. Additionally, we have implemented new systems to guard against such errors. However, technical glitches, human error, and other factors may result in a rare discrepancy. We apologize for any trouble along these lines.
Q: My item doesn’t work for me. Do you accept returns?
A: Yes, we accept returns. A store credit will be issued for all returned items.
Q: Do you have any (fill in the blank) sizes left in (fill in the blank)?
A: All available styles and sizes are listed on our website. Inventory is updated on a regular basis; therefore, if a specific size is not showing available, then the item is out of stock.
Q: I’m trying to purchase a certain item but it is no longer showing available?
A: If an item is not listed on our website (or shows unavailable), then the item is no longer in stock.
Q: When is your next sale?
A: Sales will be announced via Instagram, Facebook, and email.
Q: What sizes do you carry?
Q: What are the measurements for (fill in the blank)?
A: Measurements are provided on each product page.
Q: When will you have new items available? Will you be restocking (fill in blank) item?
A: We work overtime to produce beautiful, fresh items several times a year. During this time, popular items are often restocked. There is not a specific timetable for when items will be restocked or for when new inventory will be added to the website. Once a shipment is received, measurements and photos will be gathered for the website. This can take several days. Other times, we are able to release new items fairly quickly. Check back often or follow us on Instagram and/or Facebook for news about upcoming items. Email notifications will also be sent to those who are on the 'NUGGLES mailing list.
Q: Do you make any exceptions for returns of sale/clearance items?
A: Sale/clearance items are NOT eligible for returns, refunds, or exchanges.
Q: I purchased in a group order. Can I return my item(s)?
A: No. Group orders are not eligible for returns.