RETURNS Outside the United States
Returns for items purchased and shipped out of the United States are NOT covered by our free shipping label return policy.
To return an item from a location OUTSIDE the U.S., customer must contact our Customer Service Team and request a return (only if request meets return parameters listed below).
Upon approval from Customer Service, customer is responsible for shipment of item back through whatever shipping carrier the customer chooses. No free shipping labels for customers outside the U.S.
We are not responsible for packages lost or stolen before they arrive in our warehouse. We strongly encourage the purchase of shipping insurance through shipping carrier.
Once package is received in warehouse, return will be processed and customer will receive a STORE CREDIT.
Check that the below parameters are met before requesting a return through customer service AND before shipping a package back to us.
- In original clear poly liner.
- With tags STILL attached.
- Free of pet dander/hair
- Free of odors (body odor, perfume, smoke, etc.)
- Free of deodorant/sweat
- Return initiated within 21 days of order. (Customer has an additional 14 days to mail items back. If items are not mailed back within this time frame, return authorization is void.)
If the above parameters are NOT met (to the extent that the item cannot be relisted/sold), 'NUGGLES reserves the right to refuse the return. In such cases, the item can be returned to the customer for a shipping/handling fee of $40-$70, or whatever the cost of the return shipping label. The fee can be invoiced OR deducted from the credit amount due the customer.
Shipping address for NON-U.S. RETURNS
596 West 141st Street
Glenpool, OK 74033
Contact Customer Service